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Showing posts from May, 2017

Client Support – Beyond the Help Desk

Whether you’re implementing software, building custom applications or working on a new process flow – most people think you’re done when you hand the deliverables over to your client. Your client probably doesn’t agree so let’s take a look at post-project client support.
Post-project support often takes a back seat to selling and refining processes for new work – which is a shame because effective support helps: ·Sales teams sell more product to happy, existing clients and their referrals, ·Engineering to build more, new software instead of handling escalations,